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Agent

How is Quick View used?
Quick View gives you a glimpse of all pending messages in the inbox in the form of notifications, similar to Facebook notifications. You will be...
Wed, 14 Dec, 2016 at 3:25 PM
How to move a message to a group?
An admin can assign messages to individual agents and agent groups. Once a message is moved into an agent group, any agent who is a member of th...
Wed, 14 Dec, 2016 at 3:28 PM
Marking a message as resolved and archived
Once an issue is fixed, it is necessary to mark them as resolved to let other agents know. You’ll find resolved messages in ...
Wed, 12 Oct, 2016 at 7:07 PM
How to access app usage data?
With Hotline you have access to all the app usage data such as usage statistics, user properties and device properties of user’s device on whic...
Wed, 14 Dec, 2016 at 3:31 PM
What is Priority Inbox?
With Priority Inbox, you can order conversations according to longest wait time for the customer.  To enable Priority Inbox, go to Settings -> Account ...
Mon, 5 Jun, 2017 at 9:28 PM