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Setting Up

How to create a View?
When you as an agent click Inbox, the first thing that you will come across is Views. Under Views there are different types ...
Tue, 13 Sep, 2016 at 6:42 PM
How to use Tags?
With Channel Filtering, you can do the following: Access according to levels     There will arise various scenarios in which you will need to show diff...
Wed, 8 Mar, 2017 at 6:18 PM
How to create a user segment?
Not all users are the same and while an offer/deal might work for one user, it might not for a different user. That is why we segment users...
Tue, 13 Sep, 2016 at 6:43 PM
How to create a message channel?
Channels are topical conversation threads within the inbox similar to WhatsApp groups. Each has its own purpose and will help you set the right cont...
Tue, 13 Sep, 2016 at 6:47 PM
How to create a canned response?
Support agents are on a typing spree when they are answering large number of customers and typing the same thing over and over may reduce ...
Tue, 13 Sep, 2016 at 8:06 PM
How to create a label?
Labels help agents categorize and keep track of issues that have been reported by the customers. You can create a two level hierarchy of Labels for...
Tue, 13 Sep, 2016 at 8:06 PM
How to create an automated response?
Automated responses are a great way to keep your users engaged when agents are busy attending to other users. There are issues that can be addresse...
Tue, 13 Sep, 2016 at 8:12 PM
How to set business hours?
Set business hours to notify your users when agents are away from their systems. You can set a custom message to let your users know agents are ...
Tue, 13 Sep, 2016 at 8:13 PM
How to send bulk messages?
With Hotline, you have all your users in one place for easy access. You can search for specific users with the help of filters, create user seg...
Tue, 13 Sep, 2016 at 8:19 PM
How to add an FAQ category?
People don’t always knock your door for a solution. Sometimes they like to resolve issues on their own and they go FAQ hunting. And these FAQs must be w...
Mon, 8 Aug, 2016 at 2:21 PM