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How to assign a message to an agent?
Messages are automatically redirected to the right support teams with message channels so any agent from that team can access that query me...
Tue, 13 Sep, 2016 at 6:26 PM
How to change account password?
To change your account password, go to Settings and click Your Account  Enter your old password, new password an...
Tue, 13 Sep, 2016 at 6:27 PM
How to setup email alerts?
You can setup email alerts so you can be notified every time you receive a message on Hotline.  To setup email alerts, go to Settings an...
Tue, 13 Sep, 2016 at 6:29 PM
Where to find App ID and App key?
You need app key and app ID when you're integrating Hotline with your app. To find app key and app ID, go to Settings and select SDK and A...
Tue, 13 Sep, 2016 at 6:30 PM
What are Smart Plugs?
Smart Plugs:Smart Plugs are custom scripts that help you customize your inbox page according to your needs. Smart Plugs are nothing but custom inte...
Wed, 1 Mar, 2017 at 3:32 PM
Enabling custom actions with Smart Plugs
With the help of Events on Smart Plugs, it is now possible to provide agents with pre-filled responses to user queries. Custom actio...
Mon, 7 Nov, 2016 at 2:14 PM