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Agent Management

How to create an agent group?
Agent groups are exactly what the name implies. Put few agents together and you’ve got yourself an agent group.  Whether you have a large...
Thu, 15 Sep, 2016 at 11:51 AM
How to add an agent?
Before you start supporting customers, you need a support team who essentially are your support agents. So let’s see how you can add agents. You can a...
Tue, 17 Jan, 2017 at 2:02 AM
How does IntelliAssign work?
IntelliAssign accounts for the number of “active conversations” each active agent has been assigned and is currently handling, rather than...
Thu, 29 Dec, 2016 at 6:58 PM
What are read receipts?
Admins can see who has seen a particular message and at what time in the inbox. This makes coordination easy for both agents and admin. It cut...
Thu, 15 Sep, 2016 at 4:02 PM