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What is Monthly Active Users (MAU)? How is pricing calculated based on MAU?
Any user who has launched your app at least once in the last one month is your monthly active user (MAU).  Pricing based on M...
Fri, 30 Sep, 2016 at 6:02 PM
What happens if I exceed my plan's MAU limit?
On the START plan, if you exceed the MAU limit, you need to upgrade your plan to GROW. On the GROW and ENTERPRISE plans, you will be charged for the ex...
Fri, 30 Sep, 2016 at 10:08 AM
How is pricing calculated on the number of agents?
If you are using the Hotline-Freshdesk integration and your agents are on Freshdesk, there is no need to use agents on Hotline and pay for these agents...
Mon, 19 Sep, 2016 at 11:53 AM
What happens when I downgrade my plan?
When you downgrade your plan, features in your current plan would be lost if the same features aren’t available in your new downgraded plan. Eg, if you a...
Tue, 28 Mar, 2017 at 7:11 PM