Any user who has launched your app at least once in the last one month is your monthly active user (MAU). 

Pricing based on Monthly Active Users:


(0-25k MAU)

If the monthly active users are less than 25k for Hotline customers, they can use the product and some of its features like in-app chat, push campaigns and in-app FAQs for free.

(25k -100k MAU)

For customers whose monthly active users are upto 100k, Hotline will be free for the first month with features such as in-app chat, push campaigns, in-app FAQs, recurring campaigns, agent groups and priority support, post which it will cost $299 per month paid monthly (including 2 bundled agent accounts)


Existing Mobihelp customers

Existing Freshdesk customers who signed up before June 1st and are moving to Hotline and with more than 25k MAU will be able to avail special discounts on the MAU pricing. Please reach out to with information on your MAU and number of agents on Freshdesk to find out more.