Short Codes are shortcut messages used by agents to respond faster. These short texts replace long phrases to speed up your conversation. To separate short codes from regular text, “/” is used. For example - “/hi” could be a short code for “Hey! How can I help you?”

  • To use a short code while messaging, just type “/” followed by the short code and hit enter. To see all available short codes, just type “/” and you will see a drop down list of all available short codes
  • Select one to send the corresponding response phrase