Set business hours to notify your users when agents are away from their systems. You can set a custom message to let your users know agents are away and when they can expect agents to be active again.


You can either set a separate schedule for each day of the week or you can set one for weekdays and weekends, whatever suits your needs.


To set business hours, go to:


  • Settings -> Business Hours


  • There is a Business Hours Enabled switch. Make sure it is turned on.


         



      • Select a timezone from the dropdown list. 

      • Enter an away message.

      • Select a schedule for business hours. You can either select “Daily” or “Weekdays/Weekends” based on your needs.

      • Select checkboxes to enable them. They’re off by default.

      • Set time using slider.

      • Click Save Business Hours when done.