Hotline Logo freshchat

Start a new topic

No Satisfaction Survey

On Sprout, I set up a satisfaction survey which I manually added to a ticket when I resolved it.

Since upgrading to Blossom, the icon for manually adding this has disappeared.

I amended this to send with every Resolved Case but it seems no one is receiving the survey prompt.



1 Comment

Hello Rus,


This forum is primarily for questions around building apps for Freshdesk, so you are unlikely to get help about satisfaction survey questions. Can I request you to reach out to support@freshdesk.com for prompt support, now that you have already waited a couple of days?


Thanks.

Login or Signup to post a comment