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Freshdesk Mint: Signature is removed when selecting template

Our support agents use ticket templates and canned responses very often when creating an email to the customer. 


When creating a new email in the Mint version the signature is added by default, like we prefer. However, after selecting a ticket template or canned response the signature is removed. No matter if the cursor is located in front or below the position of the signature when selecting the template/canned response.


Would be helpful if it simply stays available.


1 Comment

Hello there,


Is this related to a Marketplace App you are using or building? If not then, this is probably not the right forum for the problem. May I request you to create a ticket for the same and have someone follow up from the Support team?


Thank you.

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